Shipping & Returns
Receiving your order
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this may take up to 48 hours for shipments to be dispatched. We do not ship on weekends or holidays.
We use 2 different carriers:
USPS (United States Postal Services)
When using USPS carrier, we are not responsible for any loss or theft when the package has been delivered to the address with the tracking number as a proof of delivery.
We do offer free shipping with FEDEX ground on orders over $150. If signature is required please select FEDEX GROUND WITH SIGNATURE.
Delivery times vary according to your selected delivery address and the time of day you place your order. WE ARE NOT RESPONSIBLE for USPS or Fedex shipping delays, if any delays should occur please contact your carrier directly.
FEDEX: 1 (800) 463-3339
If you wish to receive your package on a certain date, we do offer 2 faster and guaranteed delivery methods: Fedex First overnight and Fedex 2 days Saturday delivery.
Due to the nature of our all natural and hand-made products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold, so we do not accept returns. If you are not 100% satisfied with your order, please contact us at firstname.lastname@example.org or fill out the contact form.
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement along with a photo. Items will not be replaced after 30 days.
Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.